1. Introduction

At Ao Mwakaleli, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By using our services or accessing our website, you agree to the collection and use of your information as described in this policy. We are committed to maintaining the confidentiality and security of your data.

2. Information We Collect

We collect personal information necessary to deliver our services, including your name, contact details, passport information, payment information, and travel preferences. This data is collected directly from you during the booking process or through inquiries made via email, phone, or our website. Additionally, we may gather non-personal data, such as browser type and site usage, to help improve our services.

3. How We Use Your Information

We use your personal information to process bookings, coordinate travel arrangements, and communicate important updates regarding your tour. Your information may also be used to enhance our services, personalize your experience, and, if you have opted in, to send promotional communications about our offerings.

4. Sharing Your Information

Ao Mwakaleli does not sell or rent your personal information to third parties. However, we may share your information with trusted service partners — such as hotels, airlines, and logistics providers — strictly to fulfill your booking requirements. We also comply with legal obligations and may disclose your information if required by law or necessary to protect our rights.

5. Data Security

We take strong security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include the use of secure servers, encryption technologies, and regular system monitoring. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute protection.

6. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze traffic, remember user preferences, and deliver personalized content. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

7. Your Rights

You have the right to access, update, correct, or request the deletion of your personal information at any time. You may also withdraw your consent for data processing or opt out of promotional communications. To exercise your rights, please contact us through the email or phone number provided on our website.

8. Third-Party Links

Our website may include links to third-party sites for your convenience. Please be aware that Ao Mwakaleli is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. Updated versions will be posted on our website, and the revised policy will take immediate effect. We encourage you to review this policy regularly to stay informed about how we protect your information.

By using our services or visiting our website, you consent to the terms of this Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us.